Before I escalate to HQ helpdesk team, I just want to run a couple of test to troubleshoot. Can you please test the below items and let me know the results.

1. Can you please disconnect your cloud PC and connect again?


 2. HQ has provided a cleanup tool that may be executed on your CLOUD COMPUTER

This will:
- Improve Cloud Speeds
- Improve connectivity
- Remove the old legacy connector ( Citrix )

How do I run Citrix VDI Cleanup Tool?

Step 1.)

Open the link below:
https://apicagent.blob.core.windows.net/download/VDACleanupUtility.zip 

Step 2.)

Unzip and Run the file that automatically downloads


Step 4.)
Press any key to continue and then type 'Y' to allow the black command line box to restart your laptop.

After it is complete (restarting takes 5-10 minutes).

Please click any key to exit.



3. Please reset your Cloud PC, through the below screen. and test it.